Effective Date: August 28, 2026
Please read these Terms carefully before using the Service.
These Terms & Conditions (the "Terms") constitute a legally binding agreement between you and the operator of NestMend ("NestMend," "we," "us," or "our"). By creating an account, signing in, clicking to accept, downloading, accessing, or otherwise using NestMend (the "Service"), you acknowledge that you have read, understood, and agree to be bound by these Terms and by our Privacy practices referenced in Section 19.
If you do not agree to these Terms, do not create an account and do not use the Service. If you accept these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and "you" includes that entity.
We may present additional terms at the time you purchase a subscription, buy lead credits, or use a particular feature. Those additional terms are incorporated by reference. If there is a conflict, the additional terms control for that purchase or feature.
"User" means a homeowner, tenant, landlord, property manager, or other individual who uses the Service to diagnose issues, obtain estimates, request help, or manage home maintenance.
"Contractor" means an independent tradesperson, company, or other service provider who creates a listing, receives leads, or communicates with Users through the Service.
"Content" means text, photos, videos, audio, AR scans, documents, quotes, messages, reviews, listings, portfolios, and any other material submitted to or generated in the Service.
"Generated Output" means diagnoses, cost estimates, urgency ratings, DIY guidance, quote analyses, negotiation drafts, Home Health Scores, predicted repairs, maintenance schedules, and similar material generated by automated systems.
"Lead" means an introduction of a User who has requested help to one or more Contractors selected through the Service.
NestMend is a home-repair companion and lead-generation marketplace. For Users, the Service may include smart diagnostics of home issues from photos, videos, and optional AR scanning; contractor quote analysis and drafted negotiation emails; a Home Health Score with predicted repairs; a smart maintenance calendar with reminders; in-app messaging and appointment scheduling; and shareable diagnosis reports. For Contractors, the Service may include business listings, a portfolio, paid lead generation, in-app messaging, and appointment management.
NestMend is a technology platform that connects independent parties. We are not a contractor, general contractor, construction manager, architect, engineer, insurer, lender, or real-estate broker. We are not a party to any work agreement between a User and a Contractor. We do not perform, bid on, guarantee, inspect, supervise, or warrant any repair, installation, or maintenance work. Any contract for work is solely between the User and the Contractor they select.
We do not employ Contractors, and Contractors are not our agents, partners, or joint venturers. Display of a Contractor on the Service is not an endorsement.
You must be at least 18 years old and legally able to enter a binding contract to use the Service. The Service is intended for use in the United States. You may not use the Service if you are barred under applicable law or if we have previously suspended or terminated your account.
You agree to provide accurate, current, and complete information, including the city and state we use to match Users with local specialists, and to keep that information updated. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us promptly if you suspect unauthorized access.
You may sign out at any time from the Home page or the "More" menu. We may refuse registration, reclaim usernames, or require additional verification at our discretion.
If you are a Contractor, you represent that you are authorized to list the business, that the information in your listing is accurate, and that you hold all licenses, permits, bonds, and insurance required by the jurisdictions in which you offer work.
Generated Output is provided for informational and convenience purposes only. It does not constitute professional advice, an inspection, an engineering opinion, a code review, a bid, a contract, insurance advice, or a guarantee of price, scope, safety, or outcome. Automated analyses can be incomplete, outdated, or incorrect. Conditions in a photo or video may not reflect hidden damage, code requirements, or site-specific hazards.
You must use your own judgment. Before authorizing work, turning off utilities, opening walls, climbing on a roof, handling electrical, gas, plumbing, or structural systems, or spending money based on Generated Output, obtain independent advice from a qualified licensed professional. Do not rely on DIY guidance where a licensed trade is required by law or where a mistake could cause injury, fire, flooding, or property damage.
The Service uses a monthly usage allotment to manage cost and capacity. Free accounts receive a limited number of analyses per month. When the free allotment is exhausted, you will be prompted to upgrade to a paid plan to continue. Allotments reset at the start of each billing period and do not roll over. We may change allotments, rate-limit abusive use, or throttle features to protect the Service.
Users may subscribe to a paid plan to unlock additional analyses. Current advertised plans, which we may change as described below, are:
Protect: $14.99 per month, unlimited diagnoses, subject to reasonable use and anti-abuse limits.
Subscriptions are billed in advance on a recurring monthly basis through our third-party payment processor and renew automatically until you cancel. You authorize us and our processor to charge the payment method you provide for the then-current subscription price plus applicable taxes.
You may cancel at any time through the account or purchase-management controls in the app or the applicable app store. Access continues through the end of the then-current paid period. Unused analyses do not roll over and have no cash value. Subscription benefits are tied to your account and are non-transferable.
Refunds, if any, are handled according to our payment processor's or app-store's policies and as required by law. Unless required by law, fees are non-refundable once a billing period has begun. If you purchased through Apple or Google, refund requests may need to be directed to that store.
We may change prices or plan features with reasonable notice. Changes apply to subsequent billing periods. Continued use after the change takes effect constitutes acceptance.
If you submit a contractor quote, the Service may estimate a fair-price range and flag line items that appear high relative to general market data. If a quote appears high, the Service may draft a negotiation email for you to review and send.
You are solely responsible for reviewing any generated message before sending it, for deciding whether to send it, and for the outcome of any negotiation. Price ranges are estimates, not appraisals. We do not guarantee that a price is accurate, that a Contractor will reduce a quote, that a Contractor will respond, or that work performed at any price will be satisfactory or code-compliant.
Home Health Scores, predicted repairs, and maintenance schedules are estimates based on the home profile you provide (home type, age of systems, climate, and similar inputs) and on general guidance. They are not a substitute for a professional home inspection, specialist evaluation, or manufacturer maintenance requirements.
You are responsible for keeping your home profile accurate. Maintenance reminders are a convenience feature and may fail, be delayed, or be incomplete. You remain solely responsible for performing upkeep, following manufacturer instructions, and maintaining a safe property.
When you request help, you choose one or more Contractors. We will share with those selected Contractor(s) the issue information you submit and the contact details needed to respond. Your street address remains private until you and a Contractor agree on a date and time. You may then share a phone number or keep communication inside NestMend.
By requesting help and selecting a Contractor, you consent to NestMend sharing your request, contact information, and relevant Content with that Contractor so they may contact you about the request through the Service and, if you later choose, by phone or other means you provide. You are responsible for evaluating and selecting any Contractor and for the terms, quality, licensing, insurance, safety, and payment of any work.
In-app messaging and appointment scheduling are coordination tools only. Appointment reminders may fail. Confirm times directly with your Contractor. You agree to communicate respectfully and lawfully and not to use messaging to harass, defraud, or solicit off-platform in a way that evades these Terms.
We are not responsible for missed appointments, no-shows, cancellations, or work performed or not performed. Any deposit, payment, warranty, or lien arrangement is between you and the Contractor.
You may share diagnosis reports generated by the Service (including as an image) with others such as a spouse, landlord, insurer, or Contractor. Shared reports may carry the NestMend name and branding. You are responsible for what you share, with whom you share it, and for any consequences of disclosure. Sharing a report does not create any duty on NestMend toward the recipient.
You retain ownership of Content you submit. You grant NestMend a worldwide, non-exclusive, royalty-free, transferable, and sublicensable license to host, store, reproduce, modify (for formatting, compression, or display), analyze (including by automated systems), display, and distribute that Content as needed to operate, improve, secure, and promote the Service, to generate Generated Output, to match Users and Contractors, and to comply with law.
You represent that you have all rights needed to submit the Content, including photos and videos of a property, and that the Content does not infringe anyone's rights or contain unlawful material. Do not upload images of children, sensitive personal information you do not intend to share, or another person's property without authority.
Generated Output is licensed to you solely for your personal or internal business use in connection with the Service. We and our licensors retain all other rights in the Service, models, software, and branding. You may not scrape, resell, or commercially exploit Generated Output or the Service except as expressly allowed.
This Section applies to Contractors in addition to the rest of these Terms.
You are solely responsible for the accuracy of your listing, including business name, business type (company or sole contractor), license numbers, insurance, service areas, categories, specialties, and portfolio. You must keep that information current. You must hold all licenses, permits, bonds, and insurance required by each jurisdiction in which you offer or perform work, and you must perform work only within the scope of those credentials.
NestMend may grant three (3) free starter Leads to newly verified Contractors as a one-time promotion. Additional Leads are purchased with credits as described in the Contractor Portal. Credits are non-refundable except where required by law, have no cash value, and do not expire unless we state otherwise or your account is terminated for cause. Each matched Lead consumes one credit.
A Lead is an introduction only. NestMend does not guarantee that a Lead is exclusive, that the User will respond, that a job will be booked or completed, that the User can pay, or that the job is lawful or feasible. You are responsible for your own screening, estimates, contracts, invoicing, taxes, and workmanship.
You will not:
If you contact a User outside the Service, you must comply with all applicable telemarketing, texting, and privacy laws, including any consent requirements. NestMend does not warrant that a User's request constitutes consent for robocalls, autodialed texts, or marketing unrelated to the specific request.
NestMend runs an automated legitimacy screen on new Contractor listings and may perform additional review. A "Verified" badge or similar status means only that NestMend completed the screening it chose to run at a point in time. It is not an endorsement, warranty, or guarantee of a Contractor's reliability, work quality, licensing, insurance, financial condition, or safety record, and it does not replace your own due diligence.
Verification status may change or be revoked at any time. We may require documents and may share information with vendors who assist with screening. We do not promise to run criminal background checks, license-board searches, or insurance verification on an ongoing basis unless we expressly say so in the product.
Purchases of lead credits and User subscriptions are processed by a third-party payment provider. Billing terms, pricing, and available options are shown in the app at the time of purchase. You authorize us and the provider to charge the selected amount, including taxes where we calculate them.
Payment providers may reject charges below a minimum threshold (for example, certain processors reject charges under $0.50 in the charged currency). Failed, reversed, or charged-back payments may result in suspension of paid features.
You are responsible for any taxes associated with your use of the Service or with work you perform as a Contractor. NestMend does not collect or remit taxes on work performed between Users and Contractors unless required by law and expressly disclosed.
If a charge is disputed, you agree to first contact us and to provide information reasonably needed to investigate. Chargebacks submitted in bad faith may result in account termination.
If you download the app from Apple's App Store or Google Play, you acknowledge that those stores are third-party beneficiaries of the provisions in these Terms that relate to the store's distribution of the app, and that the stores have no obligation to provide maintenance or support. Third-party maps, payments, analytics, messaging, and model providers are governed by their own terms. We are not responsible for third-party services we do not control.
You will not, and will not permit anyone else to:
We may investigate violations, remove Content, suspend or terminate accounts, and cooperate with law enforcement, without refund except where required by law.
The Service, including software, models, prompts, layouts, trademarks, and documentation, is owned by NestMend or its licensors and is protected by intellectual-property laws. We grant you a limited, revocable, non-exclusive, non-transferable license to use the Service for its intended purpose while these Terms remain in effect. No other license is granted.
If you believe Content infringes your copyright, send a notice through the app's Contact page with the information required by the Digital Millennium Copyright Act (17 U.S.C. § 512). We may remove Content and terminate repeat infringers.
THE SERVICE AND ALL GENERATED OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, AND NON-INFRINGEMENT.
We do not warrant that the Service will be uninterrupted, timely, secure, or error-free; that Generated Output, estimates, Home Health Scores, or maintenance recommendations are accurate or complete; that Contractors are licensed, insured, or competent; or that any job will be completed safely or on budget. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you.
Your use of the Service is also governed by our Privacy practices, which explain how we collect, use, and share information, including contact details and location used to operate the Service and match Users and Contractors. Your street address stays private until you agree on an appointment time, except where we must disclose information to comply with law, enforce these Terms, or protect safety.
Please review the Privacy practices in the app. If we publish a standalone Privacy Policy, it is incorporated into these Terms by reference.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NESTMEND AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND VENDORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICE, GENERATED OUTPUT, LEADS, OR ANY INTERACTION BETWEEN USERS AND CONTRACTORS, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO NESTMEND IN THE TWELVE (12) MONTHS BEFORE THE CLAIM AROSE OR (B) FIFTY U.S. DOLLARS (US $50).
The foregoing limitations do not apply to liability that cannot be limited under applicable law, such as liability for fraud or for personal injury caused by our own gross negligence where such a limitation is prohibited. You agree that these limits are a fair allocation of risk and a foundation of the fees we charge.
You will defend, indemnify, and hold harmless NestMend and its affiliates, officers, and employees from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your Content; (b) your use of the Service or Generated Output; (c) your interactions or contracts with other users, including any home-repair work; (d) your listings, credentials, or work as a Contractor; (e) your violation of these Terms or of law; or (f) your infringement of another person's rights.
Please read this Section carefully. It affects your legal rights.
Before filing a claim, you and NestMend agree to try to resolve the dispute informally. Send a written description of the dispute and the relief you seek through the app's Contact page or to the support address we designate. We will attempt to resolve the matter in good faith within 30 days.
Except for the claims listed in Section 22.4, you and NestMend agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or any relationship between you and NestMend will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules (or, if you are a Contractor using the Service primarily for business, under the AAA Commercial Rules). The Federal Arbitration Act governs the interpretation and enforcement of this Section.
The arbitration will be conducted by a single arbitrator. Hearings may be held by video or telephone, or in the county of your residence in the United States, unless we agree otherwise. The arbitrator may award the same individual relief a court could award. The arbitrator's decision is final and binding except for the limited review permitted by the FAA.
YOU AND NESTMEND AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS OR PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING. YOU AND NESTMEND WAIVE ANY RIGHT TO A JURY TRIAL.
Either party may bring an individual action in small-claims court if the claim qualifies. Either party may seek injunctive or other equitable relief in court for infringement or misappropriation of intellectual property or unauthorized access to the Service. This Section does not prevent you from filing a complaint with a government agency.
You may opt out of this arbitration agreement within 30 days after you first accept these Terms by sending a clear written notice that includes your name, account email, and a statement that you opt out of arbitration, through the app's Contact page or to the support address we designate. Opting out does not affect any other provision of these Terms.
If the class-action waiver is found unenforceable as to a particular claim, then this Section 22 will not apply to that claim, and that claim must proceed in court. If any other part of this Section is found unenforceable, the rest remains in effect.
You may stop using the Service and sign out at any time. We may suspend or terminate your access at any time, with or without cause or notice, including if we believe you violated these Terms, create risk or legal exposure, or if we discontinue the Service.
Upon termination, your license to use the Service ends. Subscriptions end according to the payment provider's or app store's terms. Unused credits or monthly analyses may be forfeited, particularly in cases of serious or repeated violations, except where law requires otherwise. Sections that by their nature should survive (including 3.2, 5, 11–22, 24, and 25) will survive.
We may update these Terms from time to time. We will revise the "Last updated" or "Effective Date" above and may provide additional notice for material changes, such as an in-app message or email to the address on your account. Except where law requires otherwise, continued use after the updated Terms take effect constitutes acceptance. If you do not agree, you must stop using the Service and cancel any subscription.
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws principles, except that the Federal Arbitration Act governs Section 22. Subject to Section 22, the state and federal courts located in Broward County, Florida, shall have exclusive jurisdiction over disputes that are not arbitrated, and you consent to personal jurisdiction there.
If your consumer-protection statute requires the law of your state of residence to apply and cannot be waived, that statute applies to the extent required.
These Terms, together with any additional terms presented at purchase and our Privacy practices, are the entire agreement between you and NestMend concerning the Service and supersede prior understandings on that subject. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. If we fail to enforce a provision, that is not a waiver. If a provision is found unenforceable, it will be modified to the minimum extent necessary, and the rest remains in effect.
There are no third-party beneficiaries except as stated for app stores. Notices to you may be provided in the app or by email. Headings are for convenience only. "Including" means "including without limitation."
The Service may be unavailable from time to time. We are not liable for delays or failures caused by events beyond our reasonable control.
For questions about these Terms, contact NestMend support through the app's Contact page. If we publish a support email or mailing address, you may use that address as well.
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